Booking Conditions
Reservations made are subject to availability and confirmation of payment.
To confirm the reservation, the guest must make the respective payment, in accordance with the provisions for each accommodation.
The values of the reservation rates, deposit, cleaning fee or others, are those announced at each moment at the page of each accommodation.
The reservation will be subject to cancellation if it is not possible to make an authorization withholding the amount of the deposit, so it is important that the guest makes sure that his credit card is valid and has sufficient funds. If it is not possible to retain the deposit, you will be notified by email and will have 12 hours to try to use another payment method.
All prices include VAT at the legal rate in force.
Payment options
Payment for reservations can be made by American Express, Visa or MasterCard credit card.
Guests are also subject to the special rules available in each accommodation.
Pre-check-in
Upon completion of the reservation, the reservation holder will receive an email from CasaTrigoso with reservation’s confirmation and with important explanations about the accommodation and additional information.
Guests will be asked to complete an Accommodation Bulletin which is of the utmost importance for the preparation of the stay.
The Accommodation Bulletin will request only the mandatory information regarding foreign and border services.
CasaTrigoso cannot assume any responsibility for the incorrect or non-filling of the Accommodation Bulletin.
Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation.
Cancellation policy
After confirming the reservation, the following fees and refunds will apply in case of cancellation:
- The guest will have full refund of the total amount of the reservation, in case of cancellation up to 45 days before check-in;
- The guest will pay 50% of the total amount of the reservation, in case of cancellation up between 44 and 30 days before check-in;
- The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 30 days before the check-in date.
Stay conditions
The reservation holder must be at least 18 years old and must stay in the accommodation booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the holder of the reservation.
The reservation holder must provide a valid address, a telephone contact and an email address.
Smoking is not permitted inside the accommodation.
Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the foreign and border services, thereby understanding all those who are not Portuguese nationals.
For the purposes of the preceding paragraph, all guests with foreign nationality must provide all information regarding their identification, up to the maximum period of the check-in date, through the Accommodation Bulletin.
Guests must notify CasaTrigoso of any damage to the accommodation, contents, equipment, or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify CasaTrigoso of such damages, can be held responsible for them.
Questions related to guest age
CasaTrigoso classifies babies as under 2 years old and children as under 10 years old. Both babies and children stay free, but while babies do not count towards the guest limit, children count as any other guest. It is important that guests inform us of the number of children when making a reservation, as this helps ensure that the space meets their needs and expectations. If a baby is part of the guest group and any special equipment is needed, guests must inform CasaTrigoso by email up to 3 days before check-in to check availability.
Check-in and Check-out
Unless otherwise agreed, the accommodation will be occupied on the check-in date after 16:00 and with no time limit, since CasaTrigoso operates on a self-check-in system.
Check-out is until 11:00 am.
The guest are kindly asked to leave the keys at the main table inside the accommodation and close the door. The guest should NOT leave the keys in the door lock.
If the guest refuses to leave, CasaTrigoso reserves the right to enter the accommodation, remove their belongings, change the locks, and also take other measures that may be necessary. The guest will be responsible for the costs of any such action.
Any changes to the dates and times of departure and entry must be confirmed by CasaTrigoso. If there are delays, without notice and without confirmation from CasaTrigoso will be charged the amount corresponding to the one-night rate.
At check-in CasaTrigoso provides only one set of keys, and guests should be careful not to lose or leave it inside the apartment. Guests must return all keys upon check-out.
Additional fees will be charged for lost keys or lockouts. Fees are charged as follows:
Lost Keys (price per key) – 20 euros
Emergency visit – 35 euros
If it is necessary to hire a locksmith service, the guest will be responsible for the total amount charged by the service provider. The service provider fee is based on complexity, materials, time spent, and other variables.
CasaTrigoso is not responsible for any item left inside the apartment after the guest’s departure. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings.
Cleaning, sheets and towels
Accommodation will be cleaned before guests arrive. CasaTrigoso basic service includes a set of towels, bed linen and some toiletries for each booking. If the stay is longer than a week, all linens will be changed every 7 or 8 days.
Guests must keep the accommodation as organized and clean as possible, delivering it at check-out in the best cleaning conditions.
Guests should not leave the trash inside the accommodation, next to the door of the same or outside the door of the building and should use the trash cans on the street intended for this purpose.
Equipment, furniture and accommodation items
If a device does not work or if guests are unsure how to use any equipment in the
accommodation, the guest should contact CasaTrigoso.
Changes to the accommodation or its contents are not permitted.
All items found in the accommodation belong to the owner and should not be moved or removed from the property during the stay.
Maintenance and special requests
Any and all problems within the accommodation (e.g., electrical problems, equipment malfunction, water leaks) should be immediately reported to CasaTrigoso by email or telephone. Depending on the problem, the resolution will take place as soon as possible, expectably in the first 24 hours after the report of the damage to the owner.
While respecting guest privacy, CasaTrigoso reserves the right to access accommodation at any time, if necessary, for inspections, reparations, and emergencies.
Extra beds and baby cots can be requested in advance.
Noise, Illegal Activity, Security
According to the law, the night rest period is between 9 pm and 8 am, so guests must remain silent.
Guests should not disturb the neighbors, namely when opening or closing the door of the accommodation.
Reservations for illegal or immoral activities are not accepted.
The guest whose name is in the booking confirmation email will be responsible for the behavior of the entire group and agree so agrees to avoid all illegal activity.
Guests are not authorized to invade the owner’s privacy or publish something that may allow third parties to identify the property’s address or the identity of the owner (even if such information is already in the public domain).
Guests are solely responsible for their own safety during their stay with CasaTrigoso.
Guests should listen to any instruction or explanation provided by CasaTrigoso upon check-in.
If a guest becomes aware of something during their stay that they believe is a health and safety risk, they should immediately inform CasaTrigoso. When leaving the accommodation, guests must make sure that they leave the gas appliances turned off, the windows closed, the air conditioning, the central heating, and the lights off.
Responsibility
CasaTrigoso service is legally limited to their accommodation and relationship with guests during the stay. CasaTrigoso will not be liable for any occurrences outside the boundaries of the accommodation, such as exterior noise, construction, neighbors, or any other matter not directly related to the accommodation itself.
Photos and descriptions of the accommodations are produced by CasaTrigoso. Minor changes in accommodation can occur in relation to the photos on the site, without compromising their general condition or amenities.
CasaTrigoso will not compensate guests, refund fees, or transfer guests to other accommodation based on their appearance or surroundings. It is the responsibility of the guests to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.
CasaTrigoso is not responsible for any damages caused, directly or indirectly, that may occur during guests stay in the accommodation, such as personal injury, robbery, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in relation to any deficiencies in the supply of gas, electricity, water, telephone, or internet.
All robberies, thefts or any criminal behavior must be reported by guests immediately to CasaTrigoso, as well as to the competent police or judicial authorities.
CasaTrigoso is not responsible for errors and/or omissions, false statements by third parties, disputes between a guest and a third party, or for the content of external links other than the one in which the booking was made.
In the event that guests do not comply with these terms and conditions, or in the event of misconduct on the part of guests, CasaTrigoso reserves the right to require them to leave the accommodation without any compensation or reimbursement of the fees paid.
Legislation and fortuitous events
This agreement is concluded between guests and CasaTrigoso, which is duly authorized to arrange the rental of the accommodation. This agreement gives guests permission to occupy the accommodation during the period and in the agreed terms.
Guests are not tenants of the accommodation and do not hold sole ownership of the accommodation. In the rare event that a reserved accommodation becomes unavailable due to damage caused by any circumstances not attributable to CasaTrigoso, such as water or gas leaks, CasaTrigoso will not be liable for the inconvenience caused, however, it will take all necessary steps to move the guest to accommodation with similar characteristics.
If guests do not accept the change, the total amount (excluding costs related to the days on which the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor CasaTrigoso will be liable to guests for any additional amount in connection with the cancellation of the reservation. CasaTrigoso will not be responsible for the possible theft of objects left in the accommodation.
Amendments and Applicable Law
CasaTrigoso reserves the right to update its terms and conditions at any time as necessary. It is responsibility of the parties that use CasaTrigoso service to review these terms and conditions in the event of a change before making a reservation.
By agreeing to use the CasaTrigoso service it is understood that the guest accepts any changes and that all parties will comply with those changes. These terms and conditions do not affect guests’ rights.
These terms and conditions are subject to Portuguese law. The Portuguese Courts have exclusive jurisdiction in case of legal action relating to any accommodation reservation with CasaTrigoso.